POLICIES & WARRANTY
As much as we wished for the term “permanent” to be a true representation of the jewelry, we understand that this may not always be guaranteed due to normal wear and tear - and we hope you do as well. It is for this reason that we are proud to offer the most comprehensive protection the permanent jewelry industry has to offer.
1
TERMS OF PURCHASE - AT TIME OF PURCHASE
Each piece is made-to-order at an event by a certified welder and all sales are final upon payment. There are no exchanges or refunds once the sale is final.
2
PERMANENT JEWELRY WARRANTY - FROM DATE OF PURCHASE
For the life of your permanent jewelry piece, we offer complimentary, clean, and polishing service, re-welding service, and resizing. On the occasion that length is being added to your style, there will be an added length charge for the additional gold chain.
3
REPLACEMENT OPTIONS IF YOUR FOREVER NEXUS PIECE IS LOST
As stated above, all sales are final, and we don't cover replacements of lost items. If your item is lost, or needs replacement, within 60 days of purchase we offer 50% off for replacement of the item purchased or an equivalent if the item is no longer available. If your item is lost, or needs replacement, after 60 days of purchase, and within 6 months, we offer 25% off for replacement of the item purchased or an equivalent if the item is no longer available.
4
How do I care for my FOREVER NEXUS piece?
Forever Nexus Permanent Jewelry is designed for carefree wear & long-lasting shine. We use the highest quality materials to allow for the utmost durability. Like any fine chain, we encourage proactive maintenance to help keep your piece shining as bright as the day you got it. We recommend regular cleaning with a polishing cloth or jewelry cleaner - particularly during the summer months or at times when you may be wearing more lotion or other oil-based skin products.